How are quality complaints or discrepancies handled for tangerine oil?
Complaints are handled against the lot data, not against opinion.
Process
- Notify G4S in the validity window with the lot number, COA reference and the issue.
- The retained sample and the batch COA are reviewed.
- If a real non-conformance is confirmed, G4S offers replacement, credit or refund per the contract.
- For contested results a third-party lab (SGS, Eurofins) can be engaged, costs allocated by outcome.
Keep the original pack sealed where possible so the material can be verified.
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