What is your after-sales policy for tangerine oil?
After-sales covers the life of the lot, not just the delivery.
Support
- Lot traceability and re-test within the shelf life against the retained sample.
- Document re-issue: COA, SDS, origin and health certificates.
- Formulation advice: addition point, temperature window and incompatibilities.
- A responsive complaint channel with a named contact.
LTA buyers get a dedicated contact and periodic grade-consistency review. The aim is to protect your production continuity, so issues are raised early and settled with data.
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