What is the ordering process for lemon oil?
The flow is fixed and each step is documented.
- Enquiry with grade, volume, pack and destination.
- G4S issues a proforma invoice with the FOB price and the specification.
- Buyer confirms and pays the deposit or opens the L/C.
- Production or stock pick, then QC, GC-MS and odour assessment; COA issued.
- Shipment with the full document set.
- After-sales: traceability, re-test and the complaint channel.
New buyers usually start with a sample order. G4S assigns one contact so the order status is always clear.
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