What is your after-sales and quality guarantee policy?
We stand behind every batch: quality claims are accepted within 30 days of receipt against the COA and retained samples, with replacement or credit as the resolution. Technical and regulatory support continues after delivery for repeat and contract customers.
After-Sales Policy
| Item | Detail |
|---|---|
| Claim window | Within 30 days of receipt |
| Evidence | COA, batch number, photos of issue |
| Resolution | Replacement, credit or rework per complaint procedure |
| Retained samples | Held ≥24 months for re-testing |
| Guarantee | Batch matches COA and agreed specification |
- Free after-sales technical advice: dilution, blending, labeling and documentation
- Annual-contract customers receive priority supply and fixed pricing
- Regulatory updates (standards, positive lists) shared proactively for key markets
Contact your account manager for any after-sales or regulatory question at any time.
ผลิตภัณฑ์ที่เกี่ยวข้อง
บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง
