How can I track my order and shipment?
You receive a production schedule after deposit and a tracking number at dispatch; our sales team updates you at each milestone from production to delivery.
Tracking Milestones
| Stage | What you receive |
|---|---|
| After deposit | Production schedule + batch allocation |
| Production | Progress photos on request |
| Pre-shipment | Inspection report + COA |
| Dispatch | Tracking number (courier / air / sea) |
| Transit | Status updates until delivery |
- Courier shipments: live tracking via DHL/FedEx/UPS link
- Sea freight: B/L date, vessel name, ETA and container status
- Any delay is communicated proactively with a revised schedule
Provide your order number or PI number and our team will give you the current status.
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