How are quality complaints handled?
Quality complaints are handled within 24 hours with a structured investigation: evidence review, root-cause analysis, corrective action, and fair compensation.
Complaint Handling
| Step | Action | Timeline |
|---|---|---|
| 1. Acknowledge | Complaint logged with batch number, photos, and evidence | Within 24 hours |
| 2. Investigate | COA review, retained-sample retest, shipping/storage check | 3–5 working days |
| 3. Conclusion | Root cause + liability determination | 5–7 working days |
| 4. Resolution | Replacement, credit, or refund per liability | Agreed within 10 days |
- Our batch traceability (retained samples kept 3 years) makes investigation fast and objective
- Common causes found: transport heat exposure or improper storage — handled with corrective guidance and compensation
- We report corrective and preventive actions (CAPA) for any recurring issue
ผลิตภัณฑ์ที่เกี่ยวข้อง
บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง
