FAQ Header

What after-sales service and claims policy do you offer?

We offer responsive after-sales support with a clear claims path: notify us within 7 days of receipt, keep the sealed samples, and we will settle quality issues with replacement, credit or compensation.

After-Sales ItemPolicy
DocumentationCOA and batch records kept for every order
Claims windowQuality claims accepted within 7 days of arrival
EvidenceKeep sealed samples and photos; share batch number
SettlementReplacement, credit note or partial refund
SupportFormulation, storage and labeling help ongoing
All claims are checked against the batch's own COA and retained samples, which makes resolution fast and objective. Shipping-damage and transit issues are handled with the carrier through the shipping documents.

Report any concern with your batch number and photos — we will respond with a resolution plan within 48 hours.

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บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง

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Guilin Four Seasons Sunshine

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.