How do you handle quality complaints for orris absolute?
Quality complaints are handled with a documented, time-bound process:
- Report within 7 days of receipt (or per PO) with batch number and issue description
- Our QC reviews the retained batch sample and COA within 48 hours
- If a real deviation is confirmed, we offer free replacement or refund per the agreed terms
- Root-cause analysis is shared and corrective action implemented
Complaint Process
| Step | Timeline |
|---|---|
| Report received | Day 0 |
| QC review & COA check | Within 48 h |
| Resolution proposal | Within 7 working days |
| Replacement / refund | Per agreement |
- Retained batch samples are kept 36 months, so any batch can be re-verified
- Complaints about aroma, wax texture or solubility are evaluated against the release GC-MS and sensory reference
- Transport damage is covered by insurance — photographic evidence accelerates the claim
Submit your complaint with photos and batch number and we will respond within 48 hours.
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บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง
