How can I track my neroli oil order?
Every order is tracked through our order-management system: you receive milestone updates (production start, QC pass, shipment) plus the courier/carrier tracking number as soon as goods leave.
Tracking Channels
| Stage | What You Receive |
|---|---|
| Production | Weekly status update from your account manager |
| QC | COA + GC-MS sent on release |
| Shipment | Tracking number (DHL/FedEx/UPS or B/L) |
| Delivery | Proof of delivery / B/L copy |
- Courier shipments give door-to-door tracking in real time
- Sea freight is tracked via B/L and container movement updates
- Any delay triggers an immediate proactive notice with a revised ETA
Ask your account manager to add your logistics inbox for automated shipment notifications.
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