FAQ Header

What after-sales service and claims policy do you offer?

We provide structured after-sales support: technical help, document support, and a clear claims procedure for quality or quantity issues.

ServiceDetail
Technical supportUsage, dilution, formulation questions after delivery
Document supportAdditional COA copies, certificates, letters
Quality claimsBased on inspection at arrival (typically 14 days window)
Quantity claimsVerified by B/L weight/volume and packing list
Replacement / refundPer root-cause analysis and agreement
Claims must be raised with supporting evidence (photos, COA comparison, third-party test if needed). We investigate against retained samples and batch records and settle fairly — replacement, credit or refund per the cause.

Describe the issue with evidence and batch number — we will open a case and respond with a settlement proposal.

ผลิตภัณฑ์ที่เกี่ยวข้อง

บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง

Logo

Guilin Four Seasons Sunshine

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.