What should I do if my jasmine flower wax arrives damaged?
If your shipment arrives damaged, follow this simple process and we will resolve it quickly.
Step-by-Step Claims Process
- Do not discard the damaged goods or packaging — keep everything
- Photograph the damage: cartons, tins, and batch numbers
- Notify us within 7 days of receipt with photos and details
- We investigate and confirm responsibility within 48 hours
- Resolution: replacement, refund, or credit agreed
What to Record
| Item | How |
|---|---|
| Carton condition | Photos of damaged outer boxes |
| Product condition | Photos of tins and wax |
| Batch numbers | From the label or carton |
| Shipping info | Waybill number and delivery date |
Important Notes
- If the damage is caused by the carrier, we help you file a claim
- Insurance claims require the same evidence — keep photos and documents
Our goal is a fair and fast resolution. Most damage claims are settled within one week.
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บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง
