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What is your after-sales and claims policy?

Our after-sales policy covers quality-related claims, transit damage and documentation support, with clear evidence requirements and response times.

Claim TypeHandling
Quality (vs COA)Investigation with retained batch sample and COA
Transit damageClaims initiated with the carrier using photos and B/L
DocumentationCorrections issued within days
For quality claims, please provide the batch number, photos of the unopened pack and the test results or observation against our COA within the agreed claim period. We investigate with the retained sample of the same batch and respond within 5 working days.

Transit damage claims follow the carrier's procedure — we assist with the evidence pack and coordinate with your forwarder. Send your claim details and we will assign a case coordinator.

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บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง

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Guilin Four Seasons Sunshine

Founded in 2006, Guilin Four Seasons Sunshine F&F Co., Ltd. is a natural plant extract manufacturer and OEM/ODM partner in Guilin, China, combining proprietary Living-Fragrance physical extraction with supercritical fluid extraction to deliver pure, traceable botanical ingredients to global food, flavor, fragrance and personal care brands.