What is your after-sales policy for quality claims, returns and reorders?
Our after-sales policy covers quality guarantees, transit-damage replacement, return credits and priority reordering, so every order is protected from QC release to your production line.
After-Sales Policy
| Scope | Policy |
|---|---|
| Quality guarantee | Batch meets COA specs at QC release; retained samples for 3 years for verification |
| Transit damage | Photo evidence within 7 days → free replacement or credit |
| Non-conformance | Return/credit or rework per root-cause report |
| Reorder priority | Contract/priority buyers get allocation before spot buyers |
| Documentation support | COA/GC-MS/MSDS re-issuance free within 12 months |
| Technical support | Formulation, dosage and stability advice free for customers |
Review the full after-sales terms on the Proforma Invoice — or ask for the policy sheet with your quotation.
บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง