What should I do if my neroli flower wax arrives damaged?
If your goods arrive damaged, follow these steps to ensure a fast settlement.
Steps to Follow
- Keep everything — damaged goods and all packaging
- Photograph cartons, tins, and batch numbers
- Notify us within 7 days of receipt with photos and details
- We investigate within 48 hours and agree on replacement, refund, or credit
Carrier Damage
If the damage was caused by the carrier, we help you file a claim. Insurance claims require the same evidence — photographs and packing records.
Settlement Timeline
Most damage claims are settled within one week. Clear photos and a prompt notification speed up the process considerably.
Prevention Next Time
If damage occurs repeatedly, we review the packing specification together and upgrade the protection for your route.
ผลิตภัณฑ์ที่เกี่ยวข้อง
บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง
