How do you handle quality complaints on Astragalus root oil?
Complaints are handled under a documented procedure with fast response and retained-sample investigation.
Complaint Handling Procedure
| Step | Commitment |
|---|---|
| 1. Acknowledge | Complaint confirmed within 24 h of notification |
| 2. Investigation | QA opens a case: review batch COA, retained sample, shipping record |
| 3. Testing | Independent retest (in-house or third-party) if needed, within 15 working days |
| 4. Resolution | Replacement, credit, or corrective-action report — agreed with you |
| 5. Prevention | Root-cause actions logged into our quality system |
- Claims are accepted within 30 days of receipt for transit/shortage issues; quality claims within the stated shelf life
- 24-month retained samples per batch allow objective investigation of late-emerging issues
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บทความนี้เผยแพร่เมื่อ 2026-09-07 และอัปเดตล่าสุดเมื่อ 2026-09-07 โดยจะมีการปรับปรุงเนื้อหาอย่างต่อเนื่อง
